Hbajee com Privacy Policy — Your Data, Our Responsibility

Hbajee com (hereinafter referred to as "we", "our", or "the platform") is an online betting and gaming platform. This privacy policy ("Policy") applies to our website and all associated services.

Key terms used in this policy and what they mean:

• Personal Information: Any information that can directly or indirectly identify you — such as your name, mobile number, email address, or National ID number.
• Usage Data: Logs of how you use the platform — such as pages visited, betting history, and login times.
• Data Processing: Collection, storage, analysis, or use of any kind.
• Third Parties: Any individual or organization other than hbajee com.

This Privacy Policy was drafted in Bengali, and the Bengali version shall serve as the authoritative document. We place the highest priority on your privacy and adhere to international data protection standards.

Hbajee com collects information from a number of sources, detailed below:

Information you provide directly:

• At registration: full name, mobile number or email address, date of birth, password
• During identity verification: a copy of your National ID or passport, and a selfie photo
• At payment: mobile banking number, bank account details
• When contacting support: your messages and any attached files

Automatically collected information:

Hbajee com uses the information it collects solely for the purposes listed below. We will not use your data for any other purpose without your consent:

• Account Management: Creating and maintaining your profile, login verification, and password reset
• Transaction Processing: Processing deposits, sending withdrawals & preparing financial statements
• Security Assurance: Detecting and preventing fraudulent activity
• Legal Obligations: Compliance with KYC/AML policies and regulatory requirements
• Service Improvement: Analytics to improve the platform experience for users
• Responsible Gaming: Monitoring for unusual betting behavior and providing support where needed
• Contact: Important account notifications, security alerts, and promotional offers (where consent has been given)

Where your information is used in automated decision-making — such as account verification or risk assessment — human review is always available. If you believe an automated decision was made in error, please contact us.

Hbajee com does not sell your personal information. However, in certain circumstances, information may be shared with trusted third parties:

• Payment Processors: Mobile banking services such as bKash, Nagad, and Rocket — only the information required to complete transactions
• Identity Verification Services: Licensed verification provider for KYC processing
• Technology Infrastructure: Hosting and cloud service providers — under strict data processing agreements
• Law Enforcement: Under a court order or mandatory directive from a regulatory authority

All third-party service providers are contractually required to comply with hbajee com's privacy standards. They may not use your data for any other purpose without our authorization.

Hbajee com uses cookies and similar technologies on its website. Cookies are small files stored in your browser that help improve your experience.

Types of cookies we use:

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features of the platform to not function properly.

Hbajee com does not retain your information longer than necessary. Our data retention policy is outlined below:

• Active Accounts: All data is retained for as long as the account remains active
• Closed Accounts: Core data may be retained for up to 5 years after account closure where required by law
• Transaction Records: Minimum 7 years, as required by financial regulatory rules
• Support Conversations: 2 years after last contact
• Anonymous analytics data: Indefinitely (no personally identifiable information retained)

After your account is permanently closed, any data we are not legally required to retain will be securely deleted or anonymized.

You have the following rights regarding your data on hbajee com. We fully respect each of these rights:

To exercise any of these rights, contact our support team. We typically process requests within 30 business days. Some requests may not be fully fulfilled due to legal obligations — in such cases, we will explain why.

Hbajee com follows the highest industry security standards to protect your information. Our technical and organizational security measures include:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption
• Two-Factor Authentication (2FA): An extra layer of security on your account
• Firewall Protection: Advanced network firewall & DDoS protection
• Regular Security Audits: Regular penetration testing conducted by third-party security experts
• Staff Training: All staff receive regular training on data protection
• Restricted Access: Only authorized personnel may access specific data
• Data Backup: Secure encrypted backup systems

Please note that no method of transmission over the internet is 100% secure. Use a strong password to protect your account and never share it with anyone.

Hbajee com is intended for users aged 18 and above only. We do not knowingly collect or process data from minors under any circumstances.

Age verification is mandatory at registration. If we find that a minor has created an account:

• The account will be closed immediately
• All collected data will be securely deleted
• All transactions will be cancelled

If parents suspect their child has registered on our platform, please Help Center Contact us. We will act promptly.

Hbajee com may update this privacy policy as needed. When changes are made, we follow the process below:

• The "Last Updated" date at the top of the page will be revised
• For significant changes, a notification will be sent to your registered email or mobile number
• Notification banners will be displayed on the website

Continued use of the platform after any changes takes effect means you accept the updated policy. If you do not agree to the new policy, please request account closure.

For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us:

• Email: privacy@hbajeecom.com
• General Support Email: support@hbajeecom.com
• Live Chat: Active 24/7
• Help Center: Help Center page

We aim to respond to all privacy-related requests within 30 business days. For urgent security matters, we will provide an initial response within 24 hours.